2521468482

At Infinet Technology, we understand that different business types and sizes have widely varying IT support requirements. That’s why we offer a choice of packages that can be tailored to meet your needs.

Keeping your business up and running

We recognise that IT problems can have a devastating effect on your business if they’re not resolved promptly. So whichever support service you choose, you can rely on us to respond quickly and effectively when problems crop up.

As well as our IT support packages, we also offer one-off emergency services. You don’t need to be an existing client to call us out and there’s no obligation to have a monthly support contract. We’re here to help if you need us – it’s as simple as that.

We’ve designed our IT support services to be affordable as well as flexible, our support pricing starts from as little as £10 per month, which provides the advanced monitoring of our Professional and Enterprise packages with the pay-as-you-go pricing. The Essential support package also includes antivirus and managed software updates.

Our Professional package includes unlimited remote support, telephone assistance and email assistance. The Enterprise package adds on-site assistance.

Stress Free IT

Our approach to managed IT support is ‘Prevention is better than cure’. We monitor your environment using our state-of-the-art management system and focus on identifying and resolving issues at the earliest possible stage. This helps minimise downtime and disruption to your business – and saves you money in the longer term.

You might not even realise when problems are on the horizon. Our dedicated team of engineers will carry out regular preventative maintenance, software updates and anti-virus monitoring, enabling us to prevent many common problem.

Your productivity is important to us, too. We want your systems to operate well, so your staff can work effectively and without the frustration of slow or inefficient equipment. Our engineers will provide a schedule of monitoring, patches and upgrades, keeping your computers and software in good shape and maximising their shelf-lives.

You’re free to upgrade or downgrade your chosen service at any time or change the number of supported users as your business evolves.

Managed Support Services for Desktops and Laptops

We offer three different support packages for Microsoft Windows and Apple desktop and laptop computers depending on your requirements. We support all major desktop and laptop vendors.

Support is provided from our Derby-based help centre using our state-of-the-art management system.

Essential Support

From £10/ month

Telephone and email support
Proactive monitoring and management
Regular software updates (incl. Microsoft)
Managed antivirus
Preventative maintenance
License management
Unlimited remote support (working hours)
Unlimited on-site support (working hours)
Remote support from £65/hour
On-site support from £65/hour
Sign Up

Professional Support

From £25/ month

Telephone and email support
Proactive monitoring and management
Regular software updates (incl. Microsoft)
Managed antivirus
Preventative maintenance
License management
Unlimited remote support (working hours)
Unlimited on-site support (working hours)
Remote support from £65/hour
On-site support from £65/hour
Sign Up

Enterprise Support

From £35/ month

Telephone and email support
Proactive monitoring and management
Regular software updates (incl. Microsoft)
Managed antivirus
Preventative maintenance
License management
Unlimited remote support (working hours)
Unlimited on-site support (working hours)
Remote support from £65/hour
On-site support from £65/hour
Sign Up
Managed Support Services for Servers

We offer three different support packages for Microsoft Windows, Apple and Linux servers depending on your requirements. All of our packages include full remote monitoring. We support all major hardware vendors including HP, Dell and Lenovo. If you have a specific requirement outside of these manufacturers please contact us as we can probably help.

Support is provided from our Derby-based help centre using our state-of-the-art management system.

Essential Support

From £30/ month

Telephone and email support
Proactive monitoring and management
Advanced performance monitoring
Regular software updates (incl. Microsoft)
Managed antivirus
Scheduled preventative maintenance
Asset management
License management
Unlimited remote support (working hours)
Unlimited on-site support (working hours)
Remote support from £65/hour
On-site support from £65/hour
Sign Up

Professional Support

From £70/ month

Telephone and email support
Proactive monitoring and management
Advanced performance monitoring
Regular software updates (incl. Microsoft)
Managed antivirus
Scheduled preventative maintenance
Asset management
License management
Unlimited remote support (working hours)
Unlimited on-site support (working hours)
Remote support from £65/hour
On-site support from £65/hour
Sign Up

Enterprise Support

From £160/ month

Telephone and email support
Proactive monitoring and management
Advanced performance monitoring
Regular software updates (incl. Microsoft)
Managed antivirus
Scheduled preventative maintenance
Asset management
License management
Unlimited remote support (working hours)
Unlimited on-site support (working hours)
Remote support from £65/hour
On-site support from £65/hour
Sign Up
Managed Network Support

We offer three different support packages for network components (switches, routers, wireless access points, firewalls etc) based on your requirements. All of our packages include full proactive remote monitoring. We support network components from all major vendors including Cisco, Meraki, HP, Aruba and NetGear. If you have a specific requirement outside of these manufacturers please contact us.

Support is provided from our Derby-based help centre using our state-of-the-art management system.

Essential Support

From £10/ month

Telephone and email support
Proactive monitoring and management
Router, switch and firewall monitoring
Wireless access point monitoring
Software update recommendations
Asset management
License management
Unlimited remote support
Unlimited remote support (working hours)
Unlimited on-site support
Remote support from £65/hour
On-site support from £65/hour
Sign Up

Professional Support

From £20/ month

Telephone and email support
Proactive monitoring and management
Router, switch and firewall monitoring
Wireless access point monitoring
Software update recommendations
Asset management
License management
Unlimited remote support
Unlimited remote support (working hours)
Unlimited on-site support
Remote support from £65/hour
On-site support from £65/hour
Sign Up

Enterprise Support

From £160/ month

Telephone and email support
Proactive monitoring and management
Router, switch and firewall monitoring
Wireless access point monitoring
Software update recommendations
Asset management
License management
Unlimited remote support
Unlimited remote support (working hours)
Unlimited on-site support
Remote support from £65/hour
On-site support from £65/hour
Sign Up
Find out more

For more information about Managed IT Support, please get in touch. Our experienced team can help you decide which plan is best suited to your business and IT requirements. Call us today on 0800 689 1468 or email info@infinettechology.co.uk.